FAQ
Orders & payment
1. How do I find a specific item?
The quickest way is the menu at the top: there you'll find Men, Women, Unisex and Accessories. In every category you can filter by product type, size and colour. Or simply use the search.
If a size or colour is currently unavailable, you can't select it.
2. I placed an order but didn't receive an order confirmation. What now?
First check your spam folder. The confirmation is always sent to the email address you entered with your order – a typo there is the most common reason.
If you still can't find it, write to us at support@gasmavericks.com and we'll help you out.
3. Can I still change or cancel my order?
Contact us as soon as possible at support@gasmavericks.com and tell us your order number. Whether we can still change something depends on how far your order has already been processed. Your statutory right of withdrawal remains unaffected (see question 9).
4. How can I pay?
Among others with PayPal, credit card, Klarna, Apple Pay, Google Pay and Shop Pay. You'll find all payment methods under Shipping and Payment Information.
Shipping & delivery
5. How long will my order take?
Within Germany you'll usually receive your order within 3–8 working days, abroad within 5–14 working days. As soon as your parcel is on its way, you'll get the tracking number by email.
6. How much does shipping cost?
- Germany: €4.99 – free shipping on orders from €50
- Austria: €6.99 – free from €50
- Switzerland: €8.99 – free from €50
- Rest of the EU plus Norway, Iceland and Liechtenstein: €7.99 – free from €50
- Rest of Europe (e.g. United Kingdom): €12.99
- Rest of the world: €12.99
- USA: $6.99 – free shipping on orders from $100
For deliveries outside the EU, customs duties and import taxes may apply. All details: Shipping and Payment Information.
7. How do I track my parcel?
On the day of shipping you'll receive an email with the tracking number and link. You can also check the status under Track your order.
The tracking number only becomes active once the carrier has scanned the parcel for the first time – this can take a few hours.
8. What can I do to make delivery go smoothly?
- Enter your delivery address in full: name, street, house number, postcode, city, country.
- Ideally choose an address where someone can accept the parcel – for example your workplace or a neighbour.
- Keep an eye on the tracking. That way you'll see roughly when your parcel will arrive and notice early if there are delivery problems.
Returns & complaints
9. How do I withdraw from my purchase?
As a consumer you have a 14-day right of withdrawal. The easiest way is the “Revoke Contract” button at the bottom of every page. Alternatively, a clear statement by email to support@gasmavericks.com is sufficient.
All details, including return shipping costs, can be found in our cancellation policy.
10. My item is damaged or wrong. What now?
We're sorry about that. Send us a few photos of the item and a short description to support@gasmavericks.com and tell us your order number. We'll take care of it right away. Your statutory warranty rights of course apply in full.
Products
11. Which size fits me?
For every garment you'll find a size chart in the product description with width and length. Best lay a shirt that fits you well flat, measure it and compare. Our oversized shirts are deliberately cut wide – if you prefer a closer fit, order one size smaller.
12. How do I care for my items so the print lasts?
The care instructions are on every product page under „Material & Pflege“ (material & care). For clothing in general: wash inside out with similar colours and don't iron directly on the print. Mugs and cups are best washed by hand.
Contact
13. How can I reach you?
By email at support@gasmavericks.com, via the contact form or the chat button at the bottom right. We'll get back to you as soon as possible.